Alexander Mudrenko
Technical Support Analyst @ Rheem Manufacturing
- Role
- Technical Support Analyst Ii at Rheem Manufacturing Company
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Alexander Mudrenko
Dedicated professional with a proven track record in delivering exceptional customer…
Experience
Technical Support Analyst Ii
Oct 2023 — Present
Provided exceptional customer support and technical assistance through various communication channels (phone, email, chat).Diagnosed and resolved technical issues, offering step-by-step guidance for issue resolution.Maintained an in-depth knowledge of products, services, and software to offer accurate information to customers.Documented customer interactions and solutions in the support database, also updating knowledge base articles.Utilized remote desktop tools to provide hands-on technical support for efficient problem resolution.Effectively escalated complex issues to higher-level technical support or relevant departments.Ensured adherence to service standards and performance metrics to deliver high-quality customer support.Maintained clear and effective communication with customers, colleagues, and superiors, including follow-up on issue resolution.Actively participated in training and workshops to enhance technical knowledge and customer service skills.
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