Alex Leroy
Senior Manager of Customer Success @Tax Guard
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WORK HISTORY
Senior Manager of Customer Success @Tax Guard
I am responsible for leading the development of account management strategy based on the company’s vision and values, and responsible for tracking progress of portfolio goals on a regular basis.• I spearheaded ongoing NPS programming to better translate the voice of the customer to internal stakeholders• I am focused on coaching and empowering a team to drive consistent year over year revenue growth, while also managing for team bandwidth, delivering a high-level of account support, and reporting progress against goals to management.• I provide ongoing technical support and facilitate implementation to API customers.• I am passionate about communicating with other functional leaders to solve business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.• I am obsessed with defining and refining processes to efficiently and effectively drive success for my customers.• I oversee a portfolio of strategic accounts, while thinking holistically about trends, opportunities and potential threats within our entire customer base.• I work closely with my customers to ensure support needs are met for product optimization and ROI.
EDUCATION
Regis University
Master of Business Administration (M.B.A.), Finance and Accounting
Colorado State University
Bachelor of Arts (B.A.), History
ABOUT ALEX LEROY
I think the foremost quality- there’s no success without it- is really loving what you do. If you love it, you do it well, and there’s no success if you don’t do well what you’re working at.” – Malcolm ForbesHaving a passion and strong belief in what I do has become a key factor in my success, both personal and professional. At GHX, I am able to help small and mid-size healthcare manufacturer\'s transform their order to cash process to thrive in the digital age. My goal is to ensure that my customers are able to deliver the right product, to the right place, at the right time. As the US healthcare market continues to change, reducing costs is pivotal to the success of the hospital, the manufacturer, and the patient. No two companies are the same, and I thrive working with each company to develop a strategy and solution unique to them. Working with the small and mid-size market has helped me gain a better understanding of the unique challenges presented to my customers. Determination, motivation and persistence are all key traits for my current success, but were founded in my desire to step outside my comfort zone to better myself, professionally and personally. Climbing Mount Kilimanjaro in 2008 instilled a persistence and tenacity that are still prominent today. Going on stage at my first comedy open-mic proved that speaking in front of colleagues and healthcare professionals is easy compared to making a room of 150 strangers laugh for 10 minutes. If you would like to learn more about how my services can help your company, or would like to connect for purely networking purposes, please reach out via LinkedIn Mail, or email (a•••••@ghx.com).
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