Alex Leonov

Digital Services Manager @Volvo Trucks North America

Responsible for developing and deploying services leveraging connected vehicle data that will enhance the Volvo and Mack diesel and electric (BEV) trucks ownership experience. Identify, evaluate, and bring to market new services for Volvo and Mack Trucks’ customers in North America. Responsible to carry the customer voice and deliver customer success, while driving the digital transformation in the trucking industry. Core Responsibilities: • Drive key commercial service objectives through internal and external delivery organizations with customer success as the key goal. • Focus on in-vehicle mobile applications to improve productivity for commercial drivers and provide specialty services for Mack and Volvo fleets. • Working within the Volvo/Mack community, bring to market via digital marketplace industry leading new services or enhancements of existing services using agile principals including leading relevant user acceptance testing and customer pilots. • Detail and execute the business model that supports the infotainment module services and the digital marketplace. Coordinate with Engineering on prioritization of vehicle features to support customer services through Infotainment platform. • Orchestrate successful Go-to-Market programs for mobile applications working closely with IT and engineering teams. • Secure market and customer input into digital service offer development through interaction with corporate field personnel, dealers, end customers and partner community. • Drive and coordinate business development activities cross-functionally within aftermarket and Mack & Volvo Truck. • Educate field and key Volvo and Mack personnel of the benefits derived from the data driven services and be the subject matter expert on how they can leverage the information in their daily work.