Alexander Lavoie
Principal Customer Success Manager @Redpanda Data
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WORK HISTORY
Principal Customer Success Manager @Redpanda Data
St. Petersburg, FL, US
Performance & awards:* Promoted to Principal CSM in February 2026* FY26 Presidents Club Award Winner* 198% of FY26 expansion quota* 124% of FY26 renewal quota* Led the CSM team 4 consecutive quarters in FY26 in total new ARR and Net Revenue Retention %* 4x “CSM of the Quarter” since joining Redpanda in FY25Responsibilities:Manage and deliver the highest quality customer experience, production go-live and value driven renewal and expansion across Redpanda\'s most strategic accounts.For years, Redpanda has powered the world’s most demanding real-time streaming systems — reliable, fast, and cost-efficient.Now, with the new Agentic Data Plane, we’re extending that same foundation to the age of AI: unifying streaming and historical data so agents can act on all enterprise data — instantly, securely, and with full governance.
EDUCATION
Bentley University
BS, Computer Information Systems
SKILLS
ABOUT ALEXANDER LAVOIE
Enterprise software professional with 25 years of experience driving and enabling customer success.My first role was Technical Support Engineer at Sun Microsystems and Oracle focused on messaging and identity management applications. This led to being selected as a founding member of the “Premium Plus” team in 2007, which was dedicated to top tier accounts with an emphasis on proactive support and deep relationship building. Funnily enough, it was basically \"Customer Success\" before that term had been invented.Upon joining Cloudera in 2014, I was one of the original 3 members of the “Proactive Support” team focused on achieving total customer success by leveraging advanced diagnostics, home-grown tooling/alerting, custom processes, and a relentless customer advocacy mindset. Proactive support partnered across all LOBs to ensure the customers\' experience was second to none.Project, program, and formal Product ownership followed from 2020 to 2022 when I was the owner of Cloudera’s “Validations” product. Validations was a customer-facing self-service/on-demand utility dedicated to proactive issue resolution. Support case deflection, increased overall cluster health, performance, and security were just some of the major benefits to customers and Cloudera. Meeting with customers and understanding how Validations improved their operations and kept costs in line was one of the best experiences I ever had.In January 2023 I joined the \"Majors\" team at Starburst responsible for the post-sales success of our most complex and highest ARR financial enterprise customers.\"Flying the plane\" and building trust and confidence with 3 of the largest financial institutions in the United States was enormously rewarding and I learned skills from some of the best in the business that I still remember and leverage every day with my current customers.Since March 2024 I’ve loved being a CSM at Redpanda Data! Being part of this Customer Success team has been a dream come true. Each day brings new opportunities for learning and growth alongside some of the finest humans I’ve ever known. Helping our customers realize value from the Redpanda platform is something I am proud to do.
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