Alex Larente
Founder & Crm Solutions Expert at Larente Crm Solutions @Larente Crm Solutions
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WORK HISTORY
Founder & Crm Solutions Expert at Larente Crm Solutions @Larente Crm Solutions
Sooke, BC, CA
I help high-growth teams streamline customer operations and reduce tech debt across platforms like Zendesk, Salesforce, HelpScout, and Freshdesk. From system consolidations to AI-ready workflows, I partner with clients to transform support infrastructure for scale.Highlights: • Led automation projects saving 200+ hrs/year in triage and tagging • Consulted on AI-readiness and CRM architecture for multi-brand orgs • Migrated knowledge bases, forms, and workflows across tools with 0 data loss • Created SOPs, playbooks, and stakeholder training across functions
EDUCATION
Centre for Arts and Technology
Diploma, Digital Filmmaking
University of Pennsylvania
Business Analytics
SKILLS
ABOUT ALEX LARENTE
Proven leader in CRM migrations, CX automation, knowledge management, and AI-powered support solutions with 15+ years of experience driving measurable results. Skilled in consolidating platforms, optimizing knowledge bases, and streamlining workflows to deliver cost savings, improve agent efficiency, and enhance customer satisfaction.
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