Alex Kenan

About Alex Kenan

I am a product optimization manager on the Customer Success team at Mastercard focusing on product optimization and transaction performance for US and Canadian financial institutions.Previously, I worked on Delta Air Lines\' SkyBonus small business loyalty program supporting program strategy, data analytics, and long-term loyalty vision. I have also worked on the SkyMiles Strategy team supporting initiatives around the loyalty program on Medallion population, Medallion benefits, and short- and long-term program strategy. Before that, I worked in Delta TechOps as a Propulsion Engineer on the Rolls-Royce BR715 and CFM International CFM56-5A, CFM56-5B, and CFM56-7B engine fleets.I earned a BS in Aerospace Engineering from the University of Virginia and an MBA from Emory University\'s Goizueta Business School.

Experience

1. Director, Customer Success

   Mastercard

   Mar 2026 — Present

   Manages the issuer practice for authorization, fraud, and chargeback performance/optimization for financial institutions in the US, focusing on network-delivered Security Solutions products and services

Education

• Emory University - Goizueta Business School

  Master of Business Administration - MBA

• University of Virginia

  Bachelor’s Degree, Aerospace Engineering with Distinction