Alex Ramos
Enterprise Sales Engineering Leader | ex-ServiceNow, ex-Workday, ex-Samsara | Scaling Teams & Driving AI-Powered Growth
- Role
- Head of Presales at Federato
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Alex Ramos
Leader of diverse Presales, Consulting, Channel, and Operations teams. Over 20 years of experience helping SaaS companies grow by an extreme focus on Customer Success and Customer Experience. Developed GTM strategies and executing plans to enter new market segments. Launched unique and impactful Partner and Customer Success programs. Recruited and onboarded 100+ amazing leaders at category-defining organizations. CAREER HIGHLIGHTS • Launched ServiceNow business in the Midwest U.S. by leading the technical sales effort and closing ServiceNow enterprise customers across Automotive, Manufacturing, Pharmaceuticals, Higher Education, Healthcare, Financial Services industries that became critical relationships and references to grow additional business. • Grew U.S. Commercial business from $20M ACV in 2015 to $110M ACV in 2019 by developing the Presales GTM plan, rapid hiring and enablement of 75 solution consultants, enabling Presales to focus on business outcomes and value, and executing a new channel strategy focused on customer acquisition and software resale. • Delivered Customer Success (NPS 50+), New Product Adoption, and 130% renewal rate across Commercial Segment by developing a tiered Customer Success program, delivering targeting success plans based on consistent criteria, developing Health Check and Roadmap assessments, and executing customer events and engagement at scale.
Experience
Head of Presales
Nov 2025 — Present
As the Founding Head of Presales at Federato, responsible for establishing and executing the initial presales team and function for our AI-native Underwriting Decision Platform.
Education
University of Michigan
BSE, Electrical Engineering
University of Michigan
MSE, Electrical Engineering
Skills
- Itil V3 Foundation Certified
- Spanish
- IT Service Management
- Ip Networking
- Pre-Sales
- Post-Sales Support
- Application Performance Management
- Service Desk
- Itil Certified
- Solution Architecture
- Ip
- Saas
- Cmdb
- Enterprise Software
- Professional Services
- Integration
- IT Management
- Cloud Computing
- Enterprise Architecture
- Itil
- Service Delivery
- Solution Selling
- Project Portfolio Management
- IT Asset Management
- Sdlc
- Project Management
- Information Technology
- Software as a Service (Saas)
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