Alex J.

WORK HISTORY

EDUCATION

ABOUT ALEX J.

I am a dedicated professional with over a decade of experience in technology, including 5+ years experience in Customer Success and Project Management, partnering with enterprise, mid-market, and SMB accounts globally on e-commerce, proptech, CCMS, and EHSQ SaaS platforms.I am passionate about process optimization, team enablement, and driving improved customer experiences at scale.If you\'re curious what it\'s like to work with me, I invite you to review the growing list of recommendations on my profile shared by some of the brilliant people I\'ve had the privilege of learning from and collaborating with.I am a curious, driven, lifelong learner, and have recently completed my certificate in Business Process Management at the University of Toronto. I have expertise in MS Office & Google Workspace and various CRM, CS, ticketing & BI softwares (Looker, Salesforce, Hubspot, ChurnZero, Gainsight, Planhat, Zendesk, Zoho, Asana, Trello, Jira/Confluence, Miro, Monday) and strive for continuous growth across these platforms, as well as learning new ones.Professional qualifications aside - I love to garden, and dabble in a number of creative pursuits, particularly ceramics and analog photography. As for volunteer work, I created Queer Photography Club as a means of building community and making space for 2SLGBTQIA+ photographers in the Greater Toronto Area.