Alexis Tillman
Client Case Representative
- Role
- Case Management Specialist at Vanguard
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Case Management Specialist
Sep 2020 — Present · Charlotte, NC, US
Identify operational inefficiencies regarding monetary and clerical issues within the information technology, environmental sustainability, and government sector• Problem resolution with data visualization through company/departmental systems• Build and stabilize business/client relationships through book of business value• Organize departmental activities promoting the cultivated differences between crew and leadership• Self-motivated and collaborative with peers and internal business partners to find solutions for our clients, supporting our team in winning the day/week through performance management• Value creation through front-line team problem solving and Continuous Improvement Plans• Assist with additional support from outside CMS with company-wide transition of clients\' accounts between processing and front-line crew for clients• CMS Ambassador- being a liaison between RMS and CMS regarding quality and processes between the two sectors within Retail services• Identify areas of waste of processes within Standard Works and utilize Vanguard Management Systems
Education
Johnson & Wales University
Associate’s Degree, Applied Science Culinary Arts
2013 — 2015
Johnson & Wales University
Bachelor’s Degree, Entrepreneurship/Entrepreneurial Studies
2013 — 2017
Reagan High School
High School
2009 — 2013
Skills
- Microsoft Office
- Management
- Public Speaking
- Communication
- Microsoft Word
- Catering
- Powerpoint
- Microsoft Excel
- Food Industry
- Food Safety
- Project Management
- Research
- Customer Service
- Leadership
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