Alexis Taylor
US Service Quality QCC Coordinator
- Role
- U s Service Quality Qcc Coordinator at DHL Express
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Alexis Taylor
I am an extremely success-driven individual who is seeking opportunities to develop…
Experience
U s Service Quality Qcc Coordinator
Dec 2014 — Present
U.S. Service Quality QCC CoordinatorJanuary 2022 - Current - Monitor Network for all medical material in the Americas, targeting for review of progress to the next expected checkpoint and deliver on Customer Promise- Intervene remotely by using approx 10 different investigation applications per day (in this unique position, I have learned upwards of 20 applications which are used by an array of groups within the Network)- Exercise extensive communication and networking skills for off-site shipments- Use creative problem solving skills, working effectively alone, in a team, or orchestrating teamwork of entirely different departments- Ensure these urgent shipments exceed expectations for smooth delivery to destination - Identify any potential issues before they have a chance to come to fruition, and resolving any ongoing issues before they can negatively impact the parcels.Ramp Operations Supervisor June 2018 - Jan 2022- Ensure timely departure of domestic aircraft- Identify potential obstacles and remove them for employees before they are impactful- Locate missing freight through establishing relationships with Management in other areas- Manage personnel based on daily functional needs- Provide coaching when unsafe behavior or improper procedures are detectedImport Clearance SupervisorDecember 2016 – June 2018- Work with U.S. CBP to compliantly clear internationally imported freight- Manage a team of 24 Leads/Agents- Work with Agents/Leads to create development plans, and support them in achieving these goals- Determine the most efficient way to get processes successfully completed- Resolve escalations to ensure customer satisfaction, and create an action plan to avoid future occurrence- Assign freight to specific departments based on commodity, company, etc- Communicate key information to my Team through Performance Dialogue BoardsSupport Roles:Billing Lead - June 2016-December 2016Import Flight Agent - December 2014-June 2016
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