Alexis Hayes
Associate Product Integration Manager
- Role
- Senior Technical Support Specialist at Lighthouse
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Alexis Hayes
As a Senior Technical Support Specialist at Lighthouse, I leverage my expertise in process optimization and client success to ensure seamless service delivery and minimize downtime for clients. I have a proven track record of building strong relationships with key clients, acting as a trusted technical advisor, and resolving escalated issues.I also have experience in implementation and onboarding, having worked as an Implementation Specialist at Kriya RevGEN. There, I created and maintained comprehensive onboarding documentation and FAQs, empowering clients to troubleshoot independently. I hold a Bachelor of Business Administration in Human Resources Management and Services from Boise State University. My skills include attention to detail, event coordination, and manufacturing process improvement.
Experience
Senior Technical Support Specialist
Sep 2023 — Present · Dallas-Fort Worth, TX, US
Track recurring issues and propose long-term solutions to optimize internal processes and minimize downtime for clients- Built and maintained strong relationships with key clients, acting as a trusted technical advisor to ensure seamless service delivery and resolve escalated issues- Implementation & Onboarding Expert for High-Level Clients- Created and maintained comprehensive onboarding documentation and FAQs, reducing client reliance on support and empowering clients to troubleshoot independently
Education
Boise State University
Bachelor of Business Administration - BBA, Human Resources Management and Services
2017 — 2021
Lewiston High School
High School Diploma, General Studies
2013 — 2017
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