Alexis Moores

About Alexis Moores

Enterprise customer success and operations leader with a proven track record of helping complex, discrete manufacturing organizations realize value, drive adoption, and scale sustainably. I specialize in aligning post-sale execution, customer operations, and cross-functional delivery across global, multi-site manufacturing environments.My background spans enterprise sales, consulting, and customer-facing operations, giving me an end-to-end perspective on how organizations retain customers, accelerate time-to-value, and maintain operational discipline as they grow. I’m known for bringing structure to ambiguity, translating executive priorities into actionable success plans, and aligning teams around clear outcomes and accountability.Core strengths include-Executive-level customer success strategy and value realization-Customer lifecycle management, retention, and renewal readiness-Post-sale alignment across Sales, Product, Services, and Support-Customer health, adoption, and risk management-Operating within complex, global, discrete manufacturing environmentsAt my core, I operate as a connective leader, partnering with customers and internal teams to ensure strategy, execution, and outcomes stay tightly aligned.

Experience

1. Customer Success Executive, Principal

   Infor

   Jan 2026 — Present

   Own executive-level customer success for enterprise discrete manufacturing accounts, focused on value realization, adoption, retention, and long-term growthServe as a trusted advisor to C-suite and senior leaders, aligning Infor’s cloud and ERP solutions to operational and digital transformation prioritiesLead customer lifecycle strategy across onboarding, success planning, renewals, and expansion in global, multi-site environmentsPartner cross-functionally with Sales, Professional Services, Support, and Product to deliver a seamless, high-impact customer experienceProactively monitor customer health and risk, driving adoption, accelerating time-to-value, and preventing churnTranslate customer outcomes into measurable business impact through executive reviews and value-based conversationsAdvocate for the voice of the customer to influence product direction and continuous improvement

Education

• Grand Canyon University

  Master of Science - MS, Informatics

• Grand Canyon University

  Health Science in Professional Development and Advanced Patient Care, Health and Physical Education/Fitness

• Liberty University

  Doctor of Science, Health Sciences

Skills

• Training
• Research
• Marketing
• Powerpoint
• Microsoft Excel
• Real Estate
• New Home Purchase
• Management
• Leadership
• Residential Homes
• Photoshop
• Public Speaking
• First Time Home Buyers
• Microsoft Word
• Coaching
• Investment Properties
• Negotiation
• Microsoft Office
• Sales