Alexis McCann Kolathodan
Human Resources, Customer Care & Online Training Manager @Mccann Professional Dog Trainers
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WORK HISTORY
Human Resources, Customer Care & Online Training Manager @Mccann Professional Dog Trainers
Hamilton, ON, CA
Award-winning dog training business with several large-scale, indoor facilities where over dogs and their owners have learned the McCann Method for training success. MPDT has grown into multi-million dollar organization and become known as world-leading dog experts with 30 full-time employees and 50 associatesAssist the CEO and Executive Office Manager across HR administration, payroll, staff scheduling, programming decisions and ensuring key process management and customer service standards are enforcedOversee sales efforts across all MPDT programming (Headstart Puppy Class, Grades 1-4, Advanced Dog Obedience and Sports) and supports external communication of promotions and monthly events Act as an expert dog trainer and MPDT ambassador while interacting with students at the facility as well as all telephone and email communicationEntrusted with special projects for management that require a high level of efficiency, professionalism and pose, especially related to confidential topics and sensitive staffing areas including contract renewals and negotiation, culture management and customer evaluations and feedback to ensure ongoing program success
EDUCATION
Wilfrid Laurier University
Bachelor of Arts (B.A.), Art/Art Studies, General
SKILLS
ABOUT ALEXIS MCCANN KOLATHODAN
Highly charismatic and motivated hospitality leader with experience in Hotels, Food and Beverage and Front Office Operations. Inspiring & supporting the people around her through challenges and success is the way she keeps her spark. She also has a unwavering passion for the environment & sustainability that keeps her grounded, always looking to incorporating this in all aspects of her life.
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