Alexis Lee

About Alexis Lee

I have spent my career at the intersection of quality and delivery, guiding teams through complex releases while keeping my hands in the details that make or break great software. My path started with manual testing and grew into leading QA strategy for enterprise systems, customer-facing web platforms, mobile apps, APIs, and CRM integrations across industries like aviation, healthcare, and insurance.I steward teams through the uncertainty that comes with shifting requirements and aggressive deadlines. I bring structure when priorities change, advocate for quality when speed threatens stability, and create clarity where requirements are incomplete. My leadership style is empathetic and collaborative, but also focused on results. I know how to gain buy-in across developers, product owners, and business leaders by framing QA not as a blocker, but as a safeguard for customer trust and business continuity.I design and execute QA strategies that balance risk and efficiency. That means introducing practices like early environment validation to prevent last-minute deployment blockers, embedding QA into discovery and retrospectives to strengthen requirements, and creating validation layers across APIs, integrations, and user stories to ensure consistency end-to-end. At the same time, I stay hands-on with tools like Swagger, Postman, Zephyr, Jira, Selenium, and SQL because credibility comes from knowing the work firsthand.Over the years, I have tested everything from insurance portals handling peak enrollment traffic, to aviation platforms integrating reservations and pricing engines, to healthcare systems processing thousands of claims daily. That breadth makes me adaptable, comfortable leading cross-functional efforts, and able to anticipate risks others might overlook. For me, QA leadership is more than testing. It is about protecting the customer experience, equipping teams to deliver with confidence, and creating processes that allow both people and systems to perform at their best.TECHNICAL SKILLSProgramming & Scripting Languages: C#, Python, HTML, CSS, SQLDatabases: MySQL, Microsoft SQL Server, PostgreSQL Project & Test Management Tools: Azure DevOps, Jira, Confluence, Selenium, Postman, Swagger, Zephyr, TestRail, BrowserStack, Figma, GitHub, GitLab, Visual Studio Code

Experience

1. Senior Quality Assurance Analyst

   Signature Aviation

   Mar 2025 — Present · Jacksonville, FL, US

   Own QA delivery for the modernization of Signature’s customer-facing website and integrations (Pricing Tool, CRM, Auth0, Reservations) within a small Agile squad, balancing limited resources, evolving requirements, and compressed deadlines to ensure timely releases with zero critical production defects.• Secured buy-in from developers, product owners, and vendor teams by framing QA findings as business risks, which improved prioritization of critical defects and reduced cycle time for fixes.• Validated 100+ REST endpoints with Postman/Swagger, safeguarding business logic and performance thresholds while reducing API-related defects by a third.• Elevated release stability by embedding early-stage environment validation and configurable health checks into the SDLC—reducing post-deploy rollback events by three in the first quarter alone.• Supported the organization’s shift from Waterfall to Agile/Scrum, embedding QA into discovery, backlog grooming, and retrospectives, which improved requirement clarity and accelerated delivery cycles.• Championed uncovering hidden or undocumented workflow needs during planning, transforming ambiguous requirements into clear acceptance criteria, and preempting rework after multiple stakeholder alignment sessions.• Mentored QA peers on test design, defect management, and Agile practices, strengthening team efficiency and resilience during consecutive high-pressure release cycles.

Education

• Georgia Southern University

  Bachelor of Science - BS, Business Administration and Management