Alexis Cozette
Senior Technical Architect @Zendesk
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WORK HISTORY
Senior Technical Architect @Zendesk
Montreal, QC, CA
Senior Technical Architect trusted by enterprise customers to design and deliver complex, automation- and AI-driven Zendesk architectures with clarity and reliability.=> Lead end-to-end architecture and technical design for enterprise and high-growth mid-market customers, delivering scalable Zendesk solutions in complex, automation-heavy support environments.=> Run discovery workshops and architecture definition, translating business constraints into clear, future-proof technical designs and system boundaries.=> Design and implement API integrations, custom Zendesk apps, triggers, and webhook-based workflows, enabling advanced automation and platform interoperability.=> Architect and deliver AI-assisted support solutions (automation, intelligent workflows, copilots), prioritizing reliability, safety, and operational clarity over unnecessary complexity.=> Act as a trusted technical advisor, supporting pre-sales feasibility, resolving critical production or design issues, anticipating future risks, and enabling long-term customer autonomy through clean architecture and documentation.
EDUCATION
Korea Advanced Institute of Science and Technology
Computer Science
UTBM
Engineering degree, Computer engineering
UTBM
Master Degree, International Business and Industry
SKILLS
ABOUT ALEXIS COZETTE
Senior Technical Architect with strong experience designing and delivering enterprise-scale customer support solutions focused on automation, AI-assisted workflows, and platform scalability.Specialized in translating complex business requirements into robust, maintainable technical solutions, with a proven ability to lead architecture decisions, simplify complex systems, and build long-term customer trust. Experienced in API-driven integrations, custom application design, and event-based automation within large, high-volume support environments.Motivated by problem-solving, ethical use of AI, sustainability-aligned technology, and building systems that customers can operate autonomously.
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