Alexis C. McDonald
Community Manager | Social Listening | Marketing Strategist
- Role
- Community Manager at MSC Cruises
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Alexis C. McDonald
With seven years of experience managing online communities and social engagement, I have worked with major brands like AT & T, MSC Cruises, and ACT. As a social listening and community manager, my main objective is to ensure that the high volume of interactions, customer inquiries and concerns are aligned with brand integrity.
Experience
Community Manager
Jul 2024 — Present
Lead community engagement strategies across Facebook, Instagram, Twitter, YouTube, and Tiktok, driving real-time audience connections and fostering brand loyalty.Analyze engagement data using Sprinklr to track sentiment trends, delivering actionable insights that shape content strategies and refine brand voice for culturally relevant messaging.Collaborate with key stakeholders to enhance community response protocols, effectively managing sensitive brand moments and crisis communications.
Education
University of Miami
Bachelor of Science (B.Sc.), Communication
2013 — 2018
University of Southern California
Master of Fine Arts - MFA
University of Miami
Bachelor's degree, Communication and Media Studies
Skills
- Social Networking
- Customer Service
- Journalism
- Powerpoint
- Microsoft Excel
- Leadership
- Writing
- Sports
- Microsoft Office
- Research
- Microsoft Word
- Fundraising
- Editing
- Public Speaking
- Social Media
- Event Planning
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