Alexis Byler
Program Manager III - AI & Automations
- Role
- Program Manager Iii -ai & Automation at Twilio
- Location
- Crested Butte, CO, US
- LinkedIn followers
- 500 followers
About Alexis Byler
Program Manager with 15+ years of experience bridging strategy and execution while leading cross-functional teams. Specializes in generative AI/ML products and building multi-track programs for Fortune 500 and SaaS partners. Expert in defining and delivering structured technical programs from concept through launch. Proven track record of scaling developer ecosystems through robust documentation frameworks, risk-mitigation forums, and executive-level reporting to accelerate adoption of innovative products.
Experience
Program Manager Iii -ai & Automation
Mar 2025 — Present
Operationalized delivery plans for AI-powered automation products by implementing standardized Jira structure templates and cross-functional roadmaps, aligning R&D, Engineering, Product, and Support teams on scope, milestones, and delivery execution • Lead implementation of generative AI Sales Co Pilots, autonomous AI agents, Conversational Intelligence, other automation capabilities that scale support teams and operational effectiveness• Drove delivery of a new unified console experience by leading cross-functional teams across R&D, Engineering, Product, Customer Service, Global Operations, and Support from concept through launch.• Owned the technical program to move GenAI/ML products from experimentation into production across Twilio products, aligning engineering, product, and operations on model readiness and data validation• Drive strategic programs spanning CPaaS and CDP, foundational workflows and platforms to deliver secure, high-quality, and personalized self-service customer experiences• Serve as primary point of contact for a portfolio of software/ML development initiatives, managing end-to-end delivery from planning to execution to performance monitoring• Champion weekly cross-functional syncs to identify and mitigate critical risks, product gaps, data bottlenecks, and constraints resulting in 35% fewer schedule slippages.• Deliver executive-level program updates on biweekly and monthly cadences, ensuring transparent two-way feedback with engineering and research leadership.• Partner with teams to improve platform performance and standardize operational processes across organizations• Accelerate partner onboarding by standardizing a documentation repository that reduced ramp-up time by 5 weeks.
Education
University of Colorado Boulder
Master of Science (M.S.), Information Communication Technology Development
2012 — 2014
Universitat Autònoma de Barcelona
Spanish and Art
2009 — 2010
Texas A&M University
Bachelor of Arts (B.A.), Product Sales and Marketing
2007 — 2011
Skills
- Leadership
- Marketing Communications
- Online Marketing
- Microsoft Word
- Public Speaking
- Management
- Email Marketing
- Environmental Issues
- Social Media Marketing
- Powerpoint
- Microsoft Technologies
- Environmental Leadership
- Outdoor Industry
- Online Advertising
- Advertising
- Project Planning
- International Sustainable Development
- Philanthropy
- Business Development
- Digital Marketing
- Environmental Consulting
- Project Management
- Social Networking
- Event Planning
- Adobe Creative Suite
- Water Conservation
- Customer Service
- Corporate Social Responsibility
- Online Video Strategy
- Writing
- Sustainability
- Nonprofits
- Event Management
- Wordpress
- Environmental Awareness
- Public Relations
- Press Releases
- Account Management
- Microsoft Office
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