Alexis Merzanis Bechtel
Consultant @Contract Consulting
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WORK HISTORY
Consultant @Contract Consulting
EDUCATION
Almeda University
BS, Business Administration/Finance
Reading Area Community College
Telecommunications Engineering
Commonwealth University-Bloomsburg
Business Administration and Finance
SKILLS
ABOUT ALEXIS MERZANIS BECHTEL
Customer Services and Operations professional with 30+ years of cross-functional leadership experience in process improvement strategies and directing initiatives focused on improving the customer experience via quality assurance, streamlining processes, decreasing costs, increasing efficiencies, revenue, and recoveries. An agent of profitable change; An intuitive, innovative problem solver and career coach.(Retired. Will only consider PT remote/consulting roles in 2024.)Specialties: • Customer Service • Billing / Revenue Cycle • Call Center Operations Technologies• Credit/Collections/Revenue Recovery • Field Services, HVAC, Meter Reading • Policy/Procedure Design & Development • Projects• Process Engineering / re-engineering • Performance Management / Metrics• Quality Assurance • Regulatory Compliance • Vendor Contract Management • Procurement • Training and Facilitation • Certified Trainer - Cultural Diversity
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