Alexis Alt

About Alexis Alt

Prosci Certified Change Practitioner | PMP Agile change leader and nerd at heart…

Experience

1. Change Manager, Global Operations & Service Centre of Excellence

   Navan

   Aug 2022 — Present · Seattle, WA, US

   I work directly with cross-functional stakeholders to ensure the Global Operations & Service org is ready to accept and adopt 200+ changes yearly. From product to operational changes, regional to global, I\'m involved in each stage of enablement.Developed and implemented Change Enablement strategy (including methodology, templates, change diagnostic tools) to ensure GO & S teams are supported through change, and change requirements are clear for our change customers. Built relationships within Expense Product & Operations to develop and streamline enablement for our busiest change workstreams.Established a work management strategy and infrastructure in Asana, promoting collaboration and data insights across our four impact areas: Change, Communications, Knowledge Management, and Learning & Development.Achieved 90% engagement in my Leading Change Workshop for Managers, and received numerous points of positive feedback following the session both on my facilitation skills and content. My 2023 peak season communications and engagement campaign increased awareness by 14%, reaching +15% of our baseline audience with 92% satisfaction.Worked with US Managers to implement a new attendance program. My change plan plan helped the US achieve 99% understanding of the program, 100% preparation, and 46% average reduction in attendance issues in the first two months.Successfully implemented a new CCaaS platform for Service Teams, integrating change enablement from POC to post-launch. For over a year, I oversaw enablement planning and execution for 2 UATs, 3 agile launches, while maintaining a 70+ person Change Network. My long-haul Communication Plan and brand kept the change effort strong, while my Hypercare Plan mobilized our global audience to support launch.

Education

• Grand Valley State University

  Bachelor of Arts - BA, French Linguistics

  2005 — 2009

Skills

• Time Management
• Quality Assurance
• Teamwork
• Management
• Leadership
• Content Writing
• Social Media
• Powerpoint
• Microsoft Excel
• Coaching
• Creativity
• Organization
• Change Management
• French
• Change Communication
• Customer Satisfaction
• Training
• Team Leadership
• Microsoft Office
• Customer Service
• Agile Project Management
• Wordpress
• Call Centers