Alexis V.
Administrative and Support Services
- Role
- Customer Support Specialist - Tier 2 at Parentsquare
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
About Alexis V.
My name is Alexis Vasquez. Born and raised in NYC, I currently reside in Stamford, CT. My goal is always to help others with a positive attitude and a smile on my face. I am a highly motivated, customer focused individual with a strong background and proven track record in developing and managing customer support. I am a self-starter with the ability to drive projects from inception to completion and work along cross-functional teams.
Experience
Customer Support Specialist - Tier 2
Aug 2020 — Present
Answering incoming emails, live chats and phone calls• Resolving product or service problems by clarifying the customer’s needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution• Escalating tickets to the next tier support when unable to resolve • Collecting and recording customer feedback and information, and sharing with appropriate departments and team members• Improving help articles• Developing support materials• Product testing
Education
Pace University-New York
Liberal Arts and Sciences/Liberal Studies
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