Alexis Stephen

WORK HISTORY

EDUCATION

SKILLS

ABOUT ALEXIS STEPHEN

A seasoned Learning consultant with 11 years of Talent Development experience for clients from E-commerce, Consumer goods, Travel, Master Data Management, Transportation & Logistics and Healthcare industry— Manage a team of training leads & learning champions who provides talent solutions to business on Domain, Behavioral, Functional & Technical competency that are aligned with client\'s requirement— Focus on building Knowledge Management tools / platforms to increase knowledge retention and maintain knowledge articles for acquisition and dissemination— Accountable to improve learning culture across levels to increase learning culture/experience and decrease attrition by partnering with business stakeholders— Focus on cross skilling among process and accounts to create an internal talent pool that is readily available to meet the talent needs for new business or existing line of business— Responsible for providing training solutions to business stakeholders focusing on ROI — Identify training and development needs for associates within processes through job task analysis and regular consultation with business managers and human resources departments— Assist process SMEs & Training leads to implement training and development programs that focuses on productivity improvement and increased accuracy % — Identify training interventions that are applicable for the organization at all levels— Develop effective induction program for new hires & devise individual learning plans based on designations— Assist Operations to meet their SLA by creating interactive SOP\'s and ensure it satisfies organization compliance— Evaluate training & development program at L1, L2, L3 & L4 levels and provide opportunity to improve on production and accuracy— Ensure continuous learning is ongoing through Refresher & Update trainings