Sierra Reynoso
Customer Success Executive at ServiceNow
- Role
- Customer Success Executive - Federal at ServiceNow
- Location
- Bowie, MD, US
- LinkedIn followers
- 500 followers
About Sierra Reynoso
Hi there! I\'m a Customer Success Executive with over 7 years of experience turning complex enterprise SaaS challenges into measurable wins. I believe success isn’t just about renewals and adoption metrics (though I do love a good dashboard); it\'s about building trust, aligning solutions with real-world missions, and making life easier for the people behind the platforms. Whether working with C-level stakeholders to shape a roadmap or rallying internal teams to extinguish a last-minute fire, I show up with purpose, empathy, and a smile!What lights me up is driving platform adoption that sticks, building authentic relationships at every level, leading cross-functional teams toward a shared vision, and turning risks into opportunities through proactive strategy. I also thrive on mentoring others and contributing to a vibrant, supportive customer success community.From launching transformation initiatives in government agencies to leading global success teams at top tech companies, my journey has been motivated by my people-first mentality. I’m currently serving as a strategic advisor at ServiceNow, helping federal DoD organizations realize the full potential of their platforms (and loving every minute of it).Let’s connect if you’re passionate about customer success, public sector innovation, or just want to geek out over SaaS strategy!
Experience
Customer Success Executive - Federal
Sep 2025 — Present
Education
University of Maryland
Bachelor of Science - BS, Kinesiology and Exercise Science, General Business
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