Alexis Ricard

Customer Success Team Lead @Camphouse

Montpellier, FR

In charge of establishing a new Customer Success office in Montpellier for clients based in France and from various sectors. Key responsibilities are:• Recruitment and direct management of the French Customer Success team, including a Project Director and a Project Manager, and oversight of a Product team comprising 16 developers.• Tasked with coordinating the onboarding of Camphouse\'s largest customer and overseeing the phased deployment of a Media Planning solution across 38 markets and to users.• Proposing solutions tailored to the specific needs of each prospect/client and contributing to continuous product or service improvement through feedback.• Driving change management and implementing training programs to support clients in adopting the tools provided.• Contributing to the promotion of a culture of excellence and success within the Global Customer Success teams, based in Stockholm.

Lycée Parc de Vilgénis

Higher School Preparatory Class

ESCP Business School

MSc in Digital Marketing & Communication

Sciences Po Toulouse

Master’s degree in “International business and corporate strategy”