Alexis Sanye Nelson

About Alexis Sanye Nelson

Cybersecurity and IT professional supporting secure federal environments through Tier 1 and Tier 2 technical operations, access management, and compliance-driven support processes. Experience supporting Navy enterprise systems (NMCI: NIPR, SIPR, NNPI, Flankspeed) with hands-on responsibility for user onboarding/offboarding, account provisioning, and detailed incident documentation using enterprise ticketing systems (HPSM). Apply security best practices through patching, endpoint management, and adherence to CIS benchmarks and internal security standards. Strong focus on documentation, asset inventory, and audit readiness, with experience supporting internal compliance activities and maintaining accurate records for IT assets and access controls. Developing specialization in Governance, Risk, and Compliance (GRC), with working knowledge of NIST CSF, NIST SP 800-53, and NIST SP 800-82 (ICS security), and an interest in critical infrastructure and operational technology (OT) risk management.🤝 Known for clear communication, attention to detail, and translating technical work into structured, repeatable processes that support security and compliance objectives. Interests: GRC | Cyber Risk Management | Compliance & Audit | Critical Infrastructure Cybersecurity | OT & ICS Security

Experience

1. Smit Information Technology Analyst

   Leidos

   Dec 2025 — Present · Norfolk, VA, US

   Provide Tier 1 and Tier 2 technical support via phone, email, and chat for hardware, software, and access issues across Windows and macOS platformsExecute onboarding and offboarding procedures by provisioning and deprovisioning user accounts, configuring devices, and ensuring secure return of IT assetsManage and resolve IT support tickets using internal ticketing systems, escalating complex issues as needed and documenting resolutions in a shared knowledge baseUtilize PowerShell to automate account management and system tasks to improve operational efficiencySupport endpoint management and compliance through remote tools and adherence to security standards, including CIS benchmarksApply system updates and security patches in alignment with compliance and vulnerability mitigation best practicesCollaborate with cross-functional teams to troubleshoot network issues, deploy software, and support application rolloutsCommunicate system-wide incidents, upgrades, and best practices to end users in a clear, user-friendly mannerMaintain asset inventory and technical documentation to support audit and compliance activities

Education

• Old Dominion University

  Bachelor of Science - BS, Cybersecurity, Human Services