Alexis McCullough
Onboarding, Implementation and Human Resources Leader in Healthcare & Fleet Management | Customer Experience, Project Management, C-Suite Communication, Training & Development, & Service Transformation
- Role
- Implementation Supervisor at Holman
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Alexis McCullough
Accomplished and trusted Onboarding Director, People Operations, & Implementations…
Experience
Implementation Supervisor
May 2024 — Present
Supervise 8 Project Leaders and 1 AdministratorOversee the end to end onboarding of new fleet customers, ranging from small, midsize, & enterprise clients Responsible for the Special Projects Team (overseeing all aspects of Mergers & Acquisitions, Restructures, 3-way assignments, Parameter reviews, and Purchase Leasebacks)Present remotely and in-person for RFP/prospect callsFacilitate and oversee in-person client visitsHandle client & internal escalationsCollaborate with Sales and Account Management stakeholders and various functional departments Responsible for varying forms of service transformation and field adoption to our technology offeringsLeverage and train staff and clients on proprietary Holman Insights platform as software as a service for new clientsPresent at monthly Client Relations meetings (approx. 200 attendees @ each session)Ensure client retentionSend and record responses to the Implementation survey ensuring an average CSAT score of no less than 4.5
Education
University of the Sciences in Philadelphia
Pharmaceutical Marketing and Management
2007 — 2008
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Arts (B.A.)
2008 — 2011
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