Alexis Gaynor
Information Technology Help Desk Coordinator @RadNet
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WORK HISTORY
Information Technology Help Desk Coordinator @RadNet
Answer Service Desk phones and respond to emails while exhibiting the ability to communicate effectively using both verbal and written skills • Accurately log support requests in our ticketing system • Provide Level 1 support to all end users • Diagnose and triage all assigned Service Desk cases; escalating where indicated or when necessary • Troubleshoot and resolve hardware related issues (I.E. desktop scanners, monitors, printers) • Retrieve voice mails and enter information in our ticketing system • Monitor Service Desk queues in our ticketing system to ensure timely resolution • Maintain user settings, configurations and standardization through GPOs and Desktop Authority • Alert Management to emerging trends • Other duties as assigned.
EDUCATION
Wise High School
Foundation of Technology
Year Up United
Computer and Information Sciences and Support Services
Northern Virginia Community College
Bachelor's of Information Assurance and Security - BIAS, Information Technology
ABOUT ALEXIS GAYNOR
I am currently attending Northern Virginia Community College as a Information Technology…
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