Alexis Dominguez Baca
Systems Operations Manager @Yellow Social Interactive
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WORK HISTORY
Systems Operations Manager @Yellow Social Interactive
GI
As the System Operations Manager at Yellow Social Interactive, I orchestrate the infrastructure behind our dynamic online social gaming platform—ensuring our operations teams (Customer Support and VIP services) are empowered with scalable, smart, and streamlined systems.Key Focus Areas:Zendesk Architecture & Optimization: Lead the customization and continuous refinement of Zendesk to align with evolving team needs—crafting workflows, automations, and configurations that drive operational excellence and customer satisfaction.Automation & AI Integration: Leverage tools like Zapier and Ultimate AI to automate repetitive tasks, integrate intelligent virtual agents, and connect systems via API—boosting team productivity and reducing manual overhead.Strategic Collaboration: Act as a cross-functional liaison between developers, product managers, and department heads—translating operational challenges into scalable system solutions.Empowering Operations Teams: Equip our frontline teams with the right tech stack—ensuring fast, accurate, and delightful user experiences through seamless tool access and data flow.Continuous Systems Evolution: Champion a mindset of perpetual improvement—identifying bottlenecks, introducing smarter tools, and scaling infrastructure to match the pace of our growing player base.
EDUCATION
Universidad Nacional de Educación a Distancia - U.N.E.D.
Law
Coursera
Google IT Support Professional Certificate
ABOUT ALEXIS DOMINGUEZ BACA
I am a Customer Support Manager at Elements Group AG, a global leader in digital products and services. With over 10 years of experience in customer service, technical support, and client relations, I have developed expertise in SQL and Python, two essential tools for data-driven customer success.My mission is to create and execute customer-centric strategies that enhance customer satisfaction, loyalty, and retention. I lead a team of customer support and success professionals for multiple products, including MAPS.ME, a popular offline navigation app. I collaborate with cross-functional teams across geographies to design and implement seamless customer experiences, troubleshoot complex technical issues, and provide prompt and knowledgeable solutions. I also leverage customer feedback and data to identify and recommend product improvements and new features. I am passionate about delivering exceptional customer service and driving customer success with SQL and Python.
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