Alexis Boykin
Director Stakeholder Issue Management @Blue Cross NC
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WORK HISTORY
Director Stakeholder Issue Management @Blue Cross NC
US
Stood up the new Customer Success Stakeholder Issue Management team in June at the request of senior leaders, including talent evaluation and alignment, development of an action plan to implement senior leadership\'s vision for the team, and creation of a service offering that best aligns team efforts to business value. • Assigned as business lead for Ops 360 Issue Management enterprise initiative but pivoted quickly when funding was pulled to partner with the Blue Cross NC Innovation Garage to deliver CSIR (Customer Success Issue Repository) in less than three months - a holistic, end-to-end view of issues from Tech Service, Jira, and Salesforce with the goal of driving actions and addressing problems proactively before they result in experience dissatisfiers.• Implemented a weekly Sales & OME (Operations and Member Experience) Collaboration meeting, providing leaders a forum to discuss operational issues impacting Sales\' ability to support Blue Cross NC members/groups.
EDUCATION
University of North Carolina at Chapel Hill
Bachelor's Degree
North Carolina State University
Master of Business Administration (M.B.A.)
ABOUT ALEXIS BOYKIN
I am a servant leader experienced in developing high-performing teams, creating a shared vision, and leading the execution of strategic, enterprise-wide initiatives. I effectively collaborate across the organization to ensure teams have what they need to be successful, gain leadership alignment on a path forward, and proactively mitigate risks with the goal of optimizing portfolio investments and delivering desired business value.
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