Alexis A.
Information Technology Project Coordinator @Spencer Technologies
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WORK HISTORY
Information Technology Project Coordinator @Spencer Technologies
Successfully identified technology requirements for on-site implementations at large retail clients. Acted as a liaison between clients and third party vendors, ensuring effective communication and seamless collaboration.Worked closely with Project Managers to address site-related issues and escalate tickets to the client’s help desk. Oversaw network maintenance and troubleshooting, partnering with CDW to restore network functionality. Coordinated with AT & T and Verizon to ensure the restoration of phone lines.Led the relocation and maintenance of networks, specifically managing tasks such as testing DNS spots and ensuring robust connections. Orchestrate team efforts, facilitating written and verbal collaboration between the Project Manager, Vendors, Helpdesk, and on-site store team. Worked directly with third party vendors to ensure proper equipment was delivered to the client’s stores on time and working correctly. Prioritized overnight tasks, including ordering parts from FedEx, while adhering to budgetary constraints. Compiled and analyzed project data in Excel, generating reports for the company’s leadership on a weekly basis. Conducted daily check-ins to track project process and address any emerging issues prompt. Demonstrated proactive problem solving skills by taking ownership of issues, initiating prompt escalations, and presenting resolution strategies.
EDUCATION
Indiana University Northwest
Bachelor's degree, Area, Ethnic, Cultural, Gender, and Group Studies
Indiana University Northwest
Bachelor's degree
Brightwood
Medical/Clinical Assistant
Western Governors University
Bachelor of Science - BS, Cybersecurity and information assurance
ABOUT ALEXIS A.
Hey there! I am Alexis, a Cybersecurity Analyst whose path into tech started in patient…
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