Alexia B.

About Alexia B.

I thrive on interesting challenges and always seek to learn something new. As a result, my career spans multiple industries and functions: I’ve held new business development, account management, and sales enablement roles. Also as a result, I’m adaptable, gratefully accept coaching, and can often add a fresh perspective. And I start producing results quickly.Consider the following:• I started at Westlaw Business (Thomson Reuters) with zero legal industry experience and yet I won President’s Club as the #1 Account Executive by the end of my first full year with the company, competing with AEs with decades of specialized experience• As a rookie at a SaaS startup, not only did I start overachieving quota my first full quarter on staff, I also uncovered an amazing opportunity which closed as the fourth-largest new business deal in (then) company history• In another role, I led new client onboarding, focusing on increasing engagement with senior executives at Fortune 500 companies, and increased first-year retention by 50%• Twice I have been promoted to Sales Enablement roles based on management taking note of my willingness to experiment and innovate, and the results I achieved in my territorySPECIALTIES:• Expanding client relationships from onboarding through renewals and upsells• Identifying growth opportunities as well as accounts at risk• Partnering with clients to negotiate win-win agreements• Acting as a client advocate & providing customer feedback to management• Cross-functional collaboration• Verbal & written communication, especially distilling complex ideas into terms more easily understood• Experience selling intangibles and services: publishing rights, database & SaaS, research/insights; customers ranging from small to enterprise to major accounts; engaging with contacts at all levels including VP & C-Suite

Experience

1. Customer Success Manager

   Recognize

   Feb 2026 — Present · Seattle, WA, US

   Recognize’s mission is to foster a positive and engaging workplace culture by providing integrated and tailored solutions. We aim to empower organizations to celebrate achievements, enhance morale, measure progress, and create a supportive environment where employees feel seen and valued.

Education

• University of Wisconsin-Madison

  Bachelor's degree, English

Skills

• Customer Retention
• Customer Service
• Training
• New Business Development
• Customer Relationship Management (Crm)
• Saas
• Project Management
• Team Building
• Management
• Solution Selling
• Sales
• B2b
• Contract Negotiation
• Selling
• Salesforce.com
• Sales Enablement
• Marketing
• Consultative Selling
• Account Management
• Business Development