Alex Russell-Rutherford
Senior Cx Consultant @Skewb Ltd
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2022 — Present
Senior Cx Consultant @Skewb Ltd
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EDUCATION
1998 — 2001
Radbrook College, Shrewsbury
GNVQ Advanced, Hospitality Management
SKILLS
Risk ManagementTeam ManagementPrince2KaizenLean Six SigmaChange ManagementProject PlanningCall CenterProgram Management SkillsBusiness Process ImprovementCustomer Experience ManagementMentoringDmaicAris Business DesignerCoachingLean DesignLeadershipProject ManagementLean ManufacturingCall CentersWorkshop FacilitationYammerCustomer Journey MappingProcess ImprovementInfluence Without AuthorityManagementSocial ListeningSafer, Better, FasterPerformance ManagementEffective Meeting ManagementLean ToolsInternal & External CommunicationsCulture ChangeResource ManagementSmart InfluencingStakeholder ManagementTeam LeadershipStrategic CommunicationsComunicationsUnconventional
ABOUT ALEX RUSSELL-RUTHERFORD
Experienced & proven customer experience transformation expert. From creating and defining strategy, problem solving, revealing customer truth & insight, to overcoming silos, or sustaining (and delivering) change. I’m able to flex myself to the challenge, always keeping focused on the business outcome.
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