Alex Glick
Customer Experience Manager @Motorola Solutions
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WORK HISTORY
Customer Experience Manager @Motorola Solutions
Chicago, IL, US
Drive enterprise adoption of an AI-enabled early issue detection platform, establishing cross-functional operating cadence, issue-funnel scrums, and governance across Product, Engineering, Support, Quality, and CX while shaping AI and UI evolution through user feedback to enable proactive issue identification-Launched the company’s first Voice of Employee (VoE) operation, expanding insight into the partner-facing experience, surfacing systemic barriers impacting sales effectiveness, and implementing a closed-loop process to resolve recurring issues-Delivered a 50% improvement in NPS for the indirect (partner-led) route to market by owning the Voice of Customer program and operationalizing key CX metrics (NPS, CEi, CSAT) across stakeholders.
EDUCATION
University of California, Berkeley
B.A., Anthropology with High Honors
ABOUT ALEX GLICK
Customer Experience Manager with a proven history of evolving CX functions across startups, scale-ups, and enterprise organizations.Currently at Motorola Solutions, I focus on harmonizing customer interactions across complex touchpoints. Previously, I navigated the hyper-growth challenges of the PropTech space at Flyhomes and the foundational build-out at Vybe Living.I bring a unique perspective rooted in Anthropology, allowing me to analyze customer sentiment with depth and nuance. I am passionate about utilizing Voice of Customer (VoC) data to influence product roadmaps and drive measurable business outcomes.
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