Alex Hempton
Chief Innovation Officer & Director, Performance & Analytics (Previously Acting Director) @The City of San Diego
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WORK HISTORY
Chief Innovation Officer & Director, Performance & Analytics (Previously Acting Director) @The City of San Diego
San Diego, CA, US
As Chief Innovation Officer and Director of the Performance & Analytics Department, I lead citywide efforts to improve how the City of San Diego delivers services through data, technology, and continuous improvement.The department works to turn strategy into operational results by advancing data-driven decision making, performance management, and people-centered innovation that improves service delivery while helping departments operate more efficiently.Our team partners across the organization to strengthen decision-making, improve service delivery, and equip employees with better tools, insights, and processes to serve residents.Key areas of focus include:• Data and analytics to support decision making• Performance management initiatives that help departments track progress and improve outcomes• Civic technology and digital tools that improve access to City services• Process improvement initiatives that streamline operations and empower employees• Open data and transparency programs that expand public access to informationOur team includes the City’s enterprise GIS strategy, supporting mapping and spatial data used regionally for planning, operations, and decision making. I serve on the board of SanGIS, the regional GIS partnership supporting collaboration and data sharing across local governments.Our team leads development and management of SanDiego.gov, the City’s primary digital services platform, which receives more than 20 million visits annually. We focus on user experience, accessibility, and customer experience optimization so residents can easily find information and access services online.Our work also includes initiatives such as the Get It Done service platform, performance dashboards, and digital tools that help residents interact with the City more easily.In a resource-constrained environment, our focus is on simplifying complexity—helping departments deliver better services while making smarter use of public resources.
EDUCATION
UC San Diego
Bachelor of Arts, Urban Studies & Planning
UC San Diego
Certification, Lean Six Sigma
SKILLS
ABOUT ALEX HEMPTON
I serve as Chief Innovation Officer and Director of the Performance & Analytics Department for the City of San Diego, leading efforts to improve how the City works so employees can better serve San Diegans.My work focuses on people-centered innovation—using data, technology, and process improvement to simplify how government operates and improve the experience residents have when interacting with the City.I joined the Performance & Analytics Department in 2015 and launched the Get It Done pilot program — a mobile and web platform designed to simplify how residents report issues and interact with the City. The initiative transformed the service request process, expanding from one department to nine and replacing legacy systems that no longer met customer needs. The goal was simple: make it easier for residents to engage with the City while helping employees work more efficiently.Today our team works across City government to turn strategy into operational results, helping departments improve service delivery and use data to inform decisions.Our work focuses on:• Data-driven decision making and analytics• Performance management and operational improvement• Digital tools that improve service delivery and customer experience• Civic technology that makes it easier for residents to interact with the City• Process improvements that help employees work more efficientlyLocal government operates in a resource-constrained environment, so innovation isn’t just about new technology. It’s about creatively simplifying complexity, improving how the organization operates, and helping teams deliver better outcomes with the resources available.I’m passionate about building a culture of innovation in government—encouraging collaboration across departments and fostering a “culture of yes” where employees are empowered to identify new ideas and improve services.My approach blends process improvement, design thinking, analytics, and technology to solve problems and deliver measurable results.Ultimately the goal is simple:Better services for residents.Better tools for employees.Smarter use of public resources.Previously I worked with Apple Computer as an independent publisher on eWorld, contributed to neighborhood revitalization with New City America, Inc, and served as a planner and development project manager for the City of San Diego’s Development Services Department.Certifications: Lean Six Sigma Black Belt | Project Management Professional (PMP)| AICP
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