Alexzandra H.
Leading organizations to delivery excellence through continuous improvement, strategic alignment and a passion for team health & maturity.
- Role
- Director, Pmo Professional Services at Accruent
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Alexzandra H.
With a focus on process improvement, lean systems, and agile project management I am constantly striving to mature the health of my teams while learning something new in the process.As Director of the Program Management Office for Accruent, I am privileged to lead a dynamic team of PM\'s as we mature our processes and skills in the pursuit of delivery excellence. I\'m thrilled to be a part of an industry-leading organization, and proud to contribute to the success of our customers each and every day.Specialties: Kanban, Agile systems, customer service, planning/scheduling, process management, process documentation, project management, and team health and development, accountability structures, communication and more!
Experience
Director, Pmo Professional Services
Oct 2024 — Present
Directed a team of 19 project managers to successfully implement product offerings and upgrades across 9 practices. • Improved billable utilization through advanced reporting and Kaizen methodology. • Established the Professional Services Operations Review, aligning critical organizational KPI\'s with company strategy. • Streamlined project management processes, reducing non-billable hours through the applicaiton of PMI and Agile best practices. • Fostered a collaborative team environment, improving employee satisfaction by 24%.
Education
Belmont University
Bachelor of Business Administration, Music Business
2004 — 2009
Musicians Institute
Certificate, Audio Engineering
2009 — 2010
Skills
- Communication
- Photoshop
- Project Coordination
- Social Media
- Entertainment
- Process Management
- Meeting Scheduling
- High Pressure Environment
- Music Production
- Resume Writing
- Agile Methodologies
- Management
- Microsoft Excel
- Customer Satisfaction
- Process Implementation
- Writing
- Blogging
- Project Planning
- Competency Based Interviewing
- Video Games
- Project Management
- Music
- Long Hours
- Interview Preparation
- Microsoft Office
- Recruiting
- Powerpoint Development
- Process Flow Documentation
- Sourcing
- Creative Writing
- Music Industry
- Editing
- Behavioral Interviewing
- Social Networking
- Appointment Scheduling
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