Alexey Ril
Customer Success Team Lead (Global) @Notabene
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WORK HISTORY
Customer Success Team Lead (Global) @Notabene
EDUCATION
University of Toronto - University of Trinity College
BA, Economics
ABOUT ALEXEY RIL
Customer Success leader with 18+ years in financial services and 13+ years in fintech and enterprise SaaS, driving adoption, expansion, and retention across global, regulated customer environments. I specialize in building and scaling Customer Success functions, owning revenue outcomes (NRR, churn, expansion) and leading strategic engagement with financial institutions, exchanges, and fintech platforms. My work focuses on aligning senior stakeholders, embedding products into core workflows, and unlocking long-term commercial value across complex accounts. Operating across Customer Success, Sales, Product, and Solutions Engineering, I translate customer needs into structured execution. from onboarding and adoption through to expansion and renewal. I have led the design of Customer Success frameworks, commercial models, and service packages, built and mentored international teams, and established feedback loops that directly influence product and go-to-market strategy.
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