Alex Escobar
Elite strategist with mastery in driving loyalty, maximizing cost efficiency, and crafting superior cross-channel experiences. AI Model Manager using ML, NLP, and Gen AI to drive voice of customer insights to action.
- Role
- Consumer Digital Research Director at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alex Escobar
Recognized for delivering strategic omni-channel experiences by leading cross-functional teams. Proven track record of increasing customer loyalty and improving experiences while reducing project costs and returning shareholder value.Passionate for driving improvements within the fraud experience by applying Design Thinking and Lean Six Sigma tools to improve cross channel experiences that begin or end in digital channels and contact centers. Over 10 years of management experience in recruiting, hiring, training and developing the best talent into high-performing teams for Fortune 50 companies. Top 5 Strengths (Gallup Strengthsfinder)• Strategic • Analytical• Competition • Relator• Achiever
Experience
Consumer Digital Research Director
Mar 2025 — Present · Charlotte, NC, US
Digital strategy and research leader responsible for a customer-centric driven team of researchers focused on supporting product and design teams across digital platforms. Skilled in managing cross-functional teams, leading large-scale initiatives, and translating insights into strategic action. Known for aligning research with business goals to shape exceptional digital experiences and inform high-impact decision-making.
Education
Tufts University
Bachelor of Arts - BA, Biology and English
Tufts University
Bachelor's Degree, BA in Biology and English
UNC Kenan-Flagler Business School
Master of Business Administration (M.B.A.), Business Administration
2011 — 2013
Rutgers University
Study Abroad, at Università di Firenze
Skills
- Lean Six Sigma
- Business Writing
- Sales Operations
- Customer Service
- Management Consulting
- Experience Design
- Sales
- Merchandising
- Management
- Team Building
- Visual Merchandising
- Multi-Channel Retail
- Forecasting
- Performance Management
- Inventory Management
- Coaching
- Employee Engagement
- Marketing
- Team Leadership
- Strategy
- Retail
- Cross-Functional Team Leadership
- Creative Writing
- P&L Management
- Operational Excellence
- Leadership
- Leadership Development
- Store Management
- Training
- Project Management
- Change Management
- Technical Writing
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