Alex Enson
Technical Specialist @Department for Work and Pensions (DWP)
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WORK HISTORY
Technical Specialist @Department for Work and Pensions (DWP)
GB
Provided 2nd line support for escalated incidents and service requests, meeting SLAs and acting as an escalation point for 1st line engineers.Troubleshot complex hardware, software, and network issues across Windows, Microsoft 365, and Linux environments.Administered Active Directory and Azure AD (Entra ID) including user management, group policies, MFA, and permissions.Supported Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive), licensing, and mailbox management.Managed Windows 10/11 and Windows Server environments including patching, updates, and endpoint support.Diagnosed network and remote access issues (DNS, DHCP, VPN, Wi-Fi, LAN/WAN).Supported virtualisation platforms (VMware/Hyper-V) and assisted with server maintenance, backups, and disaster recovery.Used ITSM tools and followed ITIL practices for incident, problem, and change management.Produced technical documentation and delivered excellent customer service while working with 3rd line teams and vendors.
EDUCATION
City of Oxford College
International Study Programme
Oxford Brookes University
Bachelor's degree, Information Systems
ABOUT ALEX ENSON
OpenShift coming soon- RHCE coming soon- Preparing for RHCSA (Red Hat Certified System Administrator) exam!I am an experienced IT professional that has been in the IT industry for many years and wish to further my career in the cloud industry and believe it is the future of IT.Therefore, I have specifically developed skills and knowledge in the following areas: Linux, Python, Docker, IaC - Terraform, Kubernetes, GitHub, CI/CD. I have gained leading industry IT certificates - being CompTIA A+ & CompTIA Network+ & CompTIA Cloud+. Furthermore, I have obtained the AWS Cloud Practitioner certification, which establishes even further solid cloud knowledge. I am therefore interested in a cloud engineer role within the cloud industry - utilising my AWS skills.Cloud Projects:1) Hosting a static website on S3.2) Full End-to-End Web Application with 7 Services AWS CodeCommit, AWS IAM, AWS Amplify, Amazon Cognito, AWS Lambda, Amazon API Gateway, Amazon DynamoDB.3) Building a Game with a Continuous Deployment Pipeline from GitHub to S3Host the code in GitHub, create a pipeline using CodePipeline, which automates and orchestrates getting the code every time a change is made and deploy it out to an S3 bucket. 4) Architect and Build an End-to-End AWS Web ApplicationUsing AWS services such as, AWS Amplify, AWS Lambda, Amazon API Gateway, Amazon DynamoDB, AWS Identity & Access Management (IAM).5) Serverless Email Marketing Application using services such as Amazon Simple Email Service (SES), AWS Lambda, S3, Amazon Eventbridge and AWS IAM.6) Building a React App with Amplify, Cognito, and CI/CD with GitHub.7) Deploying AWS Serverless services. Using AWS Lamda, API Gateway, SQS, SNS and EventBridge.8) Amazon EC2 with Auto Scaling and Load BalancingAccess Keys and IAM Roles with EC2, Create a Website with User Data, Create an Auto Scaling Group, Create an Application Load Balancer, Create a Scaling Policy- more projects coming…During my varied background in multiple industries - I have gained many transferable and soft skills. One being great communications skills and troubleshooting skills. Having done multple IT roles, I have therefore, vast experience and a strong background within technical aspects. I believe that the path I am taking shows my initiative, discipline, commitment and determination. I have a great hunger for succeeding and a winning mentality. I wish to work with like minded people with great skills and learn from the best. The benefits I bring is a strong work ethic and a swift mind to achieve the best outcome possible.
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