Alex de Santiago
Specialist Master Manager Technical Architect @Deloitte
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WORK HISTORY
Specialist Master Manager Technical Architect @Deloitte
Salt Lake City, UT, US
Enterprise Architect: • Assisted in the delivery of a Technical Transformation initiative.• Designed of a new Operating Model supported by: • World-class Enterprise Architecture governance • Defined processes, roles, and responsibilities • A formal Business Architecture practice with a clear charter and expansion plan • KDD (Key Design Decisions) inventory • Integrated Architecture Transformation Roadmap • Developed System Architecture As-Is and To-Be models for various business areas, including: • Finance and Accounting • IT Security• Applied industry standards and frameworks such as: • TM Forum • TOGAF • Archimate • UML• Worked with technologies including: • Oracle • Salesforce • Sitetracker • ServiceNow • TranzactTechnical Architect Lead: • Led Technical Architecture team in the design of Service Cloud solutions, working with several clients and technologies (Apex, Lightning Web Components, APIs, etc.). • Partnered with Salesforce multi-functional account teams to ensure customers were successful with platform.
EDUCATION
Brigham Young University
MBA
Brigham Young University
BS, Psychology
SKILLS
ABOUT ALEX DE SANTIAGO
With over 20 years of experience in technology and operations, I am a Specialist Master / Manager at Deloitte, where I plan strategically, design and deliver innovative and customer-centric solutions and services for various industries. I have multiple certifications in Salesforce.com, cloud computing, scrum, and digital transformation, and I leverage these skills to drive agility and results across complex and multi-vendor environments.As a servant leader, I have built, empowered, and mentored teams by promoting a continuous improvement culture in a positive work environment. I encourage open communication, embrace change, and inspire new ideas for advancing key initiatives. I have received positive feedback from colleagues, clients, and senior leaders for my ability to transform chaos into order, and to deliver high-quality solutions within tight deadlines and budgets. My mission is to help clients achieve their goals and realize their potential through technology and innovation.
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