Alex Cotto

About Alex Cotto

I lead teams and deliver extraordinary results.Focus Areas: • Operations management expert in process strategy, documentation, implementation, execution, and optimization. • Leader in vendor management life cycle including: sourcing, qualifying, contracting, training, price negotiation, and SLA adherence. • Product management leader for a Chicago Unicorn excelling in product vison, stakeholder management, backlog grooming, and feature delivery. Specialties: • Facilities and single-family home operations strategy • Career planning and development

Experience

1. VP of Property Services

   Mynd

   Oct 2021 — Present

   As Vice President of Property Services at Mynd, a Roofstock company, I lead national Repairs & Maintenance, Field Operations, and Vendor Relations across the US. I focus on organizational design and workforce strategy, optimizing teams and leadership structures to support growth at scale. I also partner with cross-functional leaders to strategically deploy technology and automation, streamlining workflows and unlocking operational efficiency. Additionally, I’ve established a data-driven culture, developing KPIs and dashboards that track SLA performance to enhance service quality and deliver results for customers.

Education

• Loyola University Chicago

  BA, Philosophy, Political Science

  2007 — 2011

Skills

• Account Management
• Time Management
• Customer Service
• Microsoft Excel
• Inventory Management
• Process Scheduler
• Team Building
• Purchasing
• Budgets
• Telephone Skills
• Facilities Management
• Operations Management
• Customer Satisfaction
• Outlook
• Microsoft Office
• Sales