Aléxcer S.

About Aléxcer S.

My expertise lies in creating and executing digital marketing campaign strategies, innovating processes, optimizing funnels, and reporting results. In my previous roles, I managed, collaborated on, and oversaw most of the campaigns from inception. This afforded me the opportunity to develop campaigns and processes for qualifying and scoring leads for a range of B2B clients across diverse industries.Through my experience, I have become adept at overseeing a wide variety of responsibilities to enhance customer success while fostering effective communication and collaboration within teams. My additional talents in creative development, data analysis skills, and problem-solving attitude make me confident that I am well-suited to any team I collaborate with.

Experience

1. Senior Customer Sucess Manager

   Braze

   Sep 2021 — Present · NewYork, NY, US

   Have been managing and maintaining a client base with a retention rate exceeding targets and contributing to long-term revenue growth.• Analyzing customer data to identify and implement strategic CRM initiatives. Similarly, have been working with customers on improving their data collection techniques for desired use cases and goals.• Helping with the ideation and implementation of advanced database segmentation strategies.• Developing comprehensive Success Plans to align CRM and Marketing strategies with Braze\'s products and features, and ensure product adoption.• Collaborating seamlessly with internal cross-functional teams, resulting in the execution of highly successful customer-focused campaigns to increase product adoption, customer literacy, and enhanced customer loyalty.• Provided mentorship to junior colleagues, and acted as SME for two features/channels in Braze.

Education

• UCAB - Universidad Católica Andrés Bello

  Bachelor of Economics, Economics

  2009 — 2014

• Istituto Italiano di Cultura di Caracas

  Italian Language Knowledge

  2015 — 2016

• IESA

  Marketing

  2016 — 2016

• Universidad de los Andes (CL)

  Alumni - TFAS (ILA)

  2012 — 2012

Skills

• Microsoft Excel
• Hubspot
• Strategic Planning
• Economics
• Inglés
• Data Analysis
• Campaign Management
• Analysis
• Search Engine Optimization (SEO)
• Microsoft Office
• Competitive Analysis
• Finanzas
• Link Building Campaigns
• Business Strategy
• Marketing
• Finance
• Liderazgo
• Español
• Strategy
• Planificación Estratégica
• Digital Marketing
• Spanish
• Market Research
• Time Management
• Online Campaign Management
• English
• Estrategia Empresarial
• Estrategia
• Redes Sociales
• Investigación Y Desarrollo
• Media Monitoring
• Online Advertising
• Public Speaking
• Trabajo En Equipo
• Search Engine Marketing (Sem)
• Economía
• Análisis
• Social Media
• Análisis Financiero
• Oratoria