Alex B.

About Alex B.

As the Sr. Director of Risk & Fraud at AppFolio, Inc, I lead the strategy and execution of our risk management platform, which enables product innovation and a superior customer experience while mitigating credit, fraud, and compliance risks. I have over 17 years of financial services experience and over 15 years of payment processing industry expertise, with a proven track record of exceeding job expectations and internal advancement.I am passionate about understanding the upcoming threats and opportunities in the risk landscape, and collaborating with the product, operations, and engineering teams to prioritize, implement, and optimize risk controls and solutions. I also have strong analytical, leadership, and communication skills, and I enjoy coaching and developing my team of risk professionals. My mission is to build and maintain a best-in-class risk platform that supports AppFolio\'s growth and vision.

Experience

1. Vice President, Risk & Compliance

   Payliance

   Mar 2026 — Present · Columbus, OH, US

   Participates in the recruitment and selection process to ensure the organization has the necessary talent to accomplish business goals.· Promotes an environment that encourages self-motivation, teamwork and collaboration.· Develop and deliver reporting to senior leadership and governance committees, as needed· Respond to internal and external audits, exams and requests for information. Assist in the evaluation of audit and examination findings/ observations and implementation of corrective action and responses.· Oversee Compliance management for all payment products (ACH, Checks and Debit/Credit Card, RTP) for mid to enterprise sized merchants operating within heavily regulated industries including collections, lending, and money services businesses.· Manage a team of Underwriting and Risk specialists to onboard and monitor customers within the policy and risk profile.· Formulate and maintain risk management documentation, policies and procedures, including merchant underwriting policy.· Manage compliance to NACHA, card brand and network rules, check processing and RTP regulatory frameworks.· Drive compliance training initiatives for employees, fostering a culture of awareness and adherence to established policies.· Educate leadership team and the board of directors on potential impacts of relevant and upcoming changes in both licensing and regulatory requirements.· Coordinate and oversee external audits and inquiries, ensuring transparency and cooperation in compliance matters.· Maintain regulatory compliance dashboards and policies and procedures related to payments, lending and collections industries

Education

• LDS Business College

  Associate of Science (A.S.), Business Administration and Management, General

  2007 — 2009

Skills

• Financial Services
• Customer Experience
• Payment Industry
• Finance
• Process Improvement
• Call Centers
• Financial Analysis
• Salesforce.com
• Payment Card Processing
• Banking
• Risk Management
• Credit Risk
• Coaching
• Payments
• Leadership
• Customer Service
• Cards
• Relationship Management
• Team Building
• Management
• Credit Analysis
• Credit
• Operational Risk
• Business Analysis
• Call Center
• Credit Cards
• Financial Risk
• Electronic Payments
• Ach
• Merchant Acquiring
• Debit Cards
• Acquiring
• Underwriting
• Strategic Partnerships
• Microsoft Office
• Sales
• Internal Audit
• Payment Systems
• Strategy
• E-Commerce