Alex Buppert

Customer Support Specialist Tier 2 @Veritystream By Healthstream

Boulder, CO, US

Owns and drives strategic partnerships with VerityStream’s enterprise customers via strong relationship-building, product knowledge, planning, and execution for an $100M book of business across 800+ accounts• Aligns customers’ business objectives to further adopt current subscription services while providing additional product module recommendations for upsell tailored to their long-term needs• Maintains a deep understanding of the product and shares insights with customers about the most relevant functions that would enhance their operations• Partners cross-departmentally internally across revenue teams, Marketing, and Engineering that enhance internal efficiency, improve service delivery, and the overall customer experience• Delivers comprehensive live trainings and troubleshooting to customer admins and user groups fit to their day-to-day roles and responsibilities that maximizes adoption of system value• Escalates existing and potential customer facing challenges with professional persistence allowing customers to meet their goals in a timely manner• Conduct on average 4 meetings a day with different users and groups across accounts to correct or advise on product efficiencies and proper use to enhance user experience and understanding

Elon University - Martha and Spencer Love School of Business

BSBA, Finance

Campo Verde High School

High School