Alex Boothroyd

About Alex Boothroyd

I am a results-driven and innovative leader with extensive experience in managing large, high-performance technical teams and driving customer success in the technology sector. With a proven track record in enterprise software solutions, I have successfully led global teams of over 200 technical support engineers and managers, and 20 Technical Account Managers (TAMs), overseeing service delivery and ensuring customer satisfaction across multiple regions.Throughout my career, I have demonstrated my ability to create and implement scalable solutions that enhance operational efficiency, improve customer experience, and drive business growth. I spearheaded the development of performance dashboards for Case Management and Net Promoter Score (NPS) tracking, which provided real-time insights to executive leadership.My leadership has played a key role in the Saas Organizations, focusing on customer archetypes to drive retention, reduce time to value (TTV), and cut down time to resolution (TTR), and substantially improving satisfaction as measured by NPSIn addition, I have successfully led crisis management initiatives, including handling enterprise-level service outages and working closely with C-level executives to ensure timely issue resolution and customer recovery.As a strategic thinker with a passion for innovation, I am particularly excited about leveraging AI-driven solutions to transform customer experiences and support organizational goals. My experience in building strong teams, driving operational excellence, and leading customer-focused innovations positions me to make a meaningful impact in any organization I work with.Let’s connect if you’re passionate about customer success, technology, and building teams that deliver game-changing results.

Experience

1. Chief Technology Officer

   FitzDrake Search

   Mar 2025 — Present · Reston, VA, US

Education

• Teesside University

  BSc(Hons) International Business and Information Technology, Maths, IT, Business, Software Development, International Management

Skills

• Telecommunications
• Wimax
• Wireless
• Customer Relationship Management (Crm)
• Sales
• Mobile Communications
• Crm
• Vendor Management
• Voip
• Voice Over Ip (Voip)
• Operations Management
• Management
• Account Management
• Broadband
• Mis
• Managed Services
• Integration
• Team Management
• Start-Ups
• Business Development
• Call Centers
• Team Leadership
• Business Strategy
• Mobile Devices
• Cloud Computing
• Product Management
• Strategy
• Mobile Payments
• Cross-Functional Team Leadership
• Product Marketing
• New Business Development
• Strategic Partnerships