Alex Black

Team Lead Manager @The Happ Inn Bar & Grill

Northfield, IL, US

Serve as the first point of contact for guests, creating a welcoming and professional environment while managing a high-volume restaurant. • Oversee the host team, providing training, guidance, and support to maintain exceptional hospitality standards and operational efficiency. • Manage reservations and seating arrangements, ensuring optimal table turnover and guest satisfaction. • Coordinate with servers, kitchen staff, and management to streamline communication and ensure smooth service during peak hours. • Handle guest inquiries and resolve issues promptly and professionally, enhancing the overall dining experience. • Maintain an organized and visually appealing front-of-house area, ensuring alignment with the restaurant’s brand and atmosphere. • Assist in planning and executing private events and group bookings, ensuring seamless operations and memorable experiences.