Alexandra Hulme Ashbrook

Service Transition Manager @Marks and Spencer

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Service Transition Manager @Marks and Spencer

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Manchester, GB

EDUCATION

1982

Leigh CE High School, Leigh

High School general

SKILLS

TelecommunicationsAnalysisPmoLeadershipOrganizational DevelopmentApplication ManagementProgram ManagementBusiness ProcessCustomer ExperienceManaged ServicesProject Portfolio ManagementVendor ManagementContact CentersStrategyService DeliveryMentoringPerformance ManagementItilOutsourcingTalent ManagementProcess ImprovementCulture ChangeProject DeliveryStakeholder ManagementTeam LeadershipCall CentersAppreciative InquiryResource ManagementIT Service ManagementChange ManagementProject PlanningTeam ManagementRecruitingEmployee EngagementOperations ManagementApplication Lifecycle ManagementCoachingSecurityConsultancyPeople Management

ABOUT ALEXANDRA HULME ASHBROOK

Committed professional with extensive experience across a broad range of technical and leadership roles within Technology Portfolios.Senior Transition & Transformation Manager with over 20 years of experience delivering high impact change across IT operations, service management, and customer experience. Proven leader in driving complex operational transitions, managing service integration, and aligning people, process, and technology to business and service outcomes. Trusted to lead high-stakes initiatives with cross-functional teams and external partners. Passionate about service excellence, stakeholder collaboration, and continuous improvement. Proven track record in Stakeholder Engagement, building strong relationships underpinned by trust and transparency.

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Alexandra Hulme Ashbrook — Service Transition Manager at Marks and Spencer in Manchester, GB | Unifers