Alexa Sanchez

Associate @United Ground Express

Allentown, PA, US

As an Airport Operations Agent at United Ground Express, I support the seamless movement of passengers and aircraft by executing a wide range of essential duties across customer service, baggage handling, and ramp operations. This cross-functional role allows me to adapt quickly to changing needs while upholding United’s commitment to safety, reliability, and customer care.Key Responsibilities: • Assist passengers with check-in, rebooking, ticketing, and boarding, providing timely solutions to flight-related issues • Track, tag, and transport baggage to ensure accurate loading and delivery • Prepare aircraft for departure, including loading/unloading cargo and maintaining safety compliance on the ramp • Operate radios, motorized equipment, and tech tools in a fast-paced, deadline-driven environmentCore Strengths: • Strong customer service skills with a focus on efficiency and empathy • Physically capable of lifting up to 70 lbs and working on foot throughout shifts • Comfortable with real-time problem-solving and multitasking under operational pressure