Alexandru Iaru
Senior Technical Support Specialist @PTC
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WORK HISTORY
Senior Technical Support Specialist @PTC
Munich, DE
ABOUT ALEXANDRU IARU
MES Specialist & Senior IIoT Support Engineer | Enabling Smart Manufacturing & System ReliabilityWith over a decade of experience in implementing and supporting integrated Manufacturing Execution Systems (MES), I specialize in delivering high-reliability solutions for 24/7 manufacturing operations. My expertise spans MES architecture, automated data collection, historian systems, visualization, quality and efficiency analytics, database applications, scheduling, and ERP integration—particularly within the Surface Mount Technology (SMT) industry.In the past year, I’ve expanded my focus as a Senior IIoT Support Specialist, providing advanced support for Kepware industrial connectivity solutions. As part of a global support organization, I collaborate with colleagues worldwide and work closely with R&D, services, and account teams to resolve complex technical issues and support customer success across digital transformation initiatives such as Smart Factories and Industrial IoT.I provide product and application support to industrial customers and partners, tackling multiple issues in parallel and solving complex connectivity and performance challenges. I create and publish knowledge articles to support internal teams and customers, and I’m recognized for my ability to communicate clearly and effectively in both technical and customer-facing contexts. Technical Skills & ExpertiseDiagnosing and optimizing enterprise applications: networks, databases, servers, web servers, load balancing, and securitySupporting industrial hardware, sensors, PLCs, and machine communication protocols (OPC UA, MQTT, Modbus, Siemens S7, etc.)REST API integration and web services developmentKepware KEPServerEX configuration, tag management, and IoT Gateway optimizationSQL and NoSQL databases: Oracle, IBM DB2Microsoft Windows OS administration and troubleshootingMultilingual communication: English, German, French, RomanianKnowledge sharing through community support and internal documentationExperience working with technically diverse, cross-functional teamsKnown for my analytical mindset and attention to detail, I consistently identify and implement process improvements that enhance accuracy, consistency, and operational efficiency. I thrive in dynamic environments, quickly mastering new technologies and mentoring colleagues across the organization. My goal is to deliver scalable solutions that reduce downtime, improve traceability, and support lean manufacturing goals.
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