Alexandria Cox
Customer Service Representative @Intuit
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WORK HISTORY
Customer Service Representative @Intuit
Resolved complex QuickBooks Desktop issues by diagnosing errors and implementing effective solutions,%- to identify software bugs and provided valuable feedback for product improvements and feature enhancements, improving the user experience- Leveraged to educate customers on product features and troubleshooting techniques, driving a 15% increase in customer engagement and empowering users to solve issues independently.
EDUCATION
Southern New Hampshire University
Bachelor's degree
University of the People
Master of Science in Information Technology
Robert Morris University
Psychology
Climb Hire
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Nucamp Coding Bootcamp
Full Stack Web and Mobile App Development
SKILLS
ABOUT ALEXANDRIA COX
Data analytics professional in transition, building on a decade of experience across…
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