Alexandria Alex Quarles
Director, Customer Experience & Operations | CX Transformation | Digital Enablement | Vendor Governance | P&L Optimization | Risk & Compliance | Fintech & SaaS | Ex-Googler
- Role
- Director, Cx Frontline & Bpo Operations at SimpliSafe
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Alexandria Alex Quarles
Customer Experience and Operations leader with more than ten years of global experience transforming complex ecosystems into scalable, data-driven service models that deliver measurable business and customer impact. I connect strategy, analytics, and operational design to improve satisfaction, efficiency, and long-term value. 10+ years leading global CX and Operations across fintech, SaaS, and consumer product organizations Simplify structures, align cross-functional teams, and convert underperforming processes into high-performing systems Proven results in double-digit cost reductions, multi-market support launches, and sustained improvements in NPS and retention Build scalable systems designed for people, powered by data, and measured by lasting business value
Experience
Director, Cx Frontline & Bpo Operations
Feb 2024 — Present
Oversees CX operations for 500+ agents across in-house, BPO, and enablement teams, shaping customer experience strategy in partnership with senior and C-level leaders to drive transformation across voice, digital, and social support.
Education
Virginia Commonwealth University
Bachelors of Science, Mass Communication/Media Studies - Strategic Advertising
2006 — 2010
Skills
- Large-Scale Data Analysis
- Consulting
- Outlook
- Microsoft Office
- Data Analytics
- Risk Management
- Data Analysis
- Supplier Negotiation
- Project Management
- Third Party Vendor Management
- Report Writing
- Budgeting
- Cross-Functional Team Leadership
- Marketing Strategy
- Business Process Improvement
- Regulatory Compliance
- Research
- Finance
- Process Improvement
- Quality Assurance
- Social Media Marketing
- Microsoft Excel
- Standards Compliance
- Customer Service
- Financial Analysis
- Supplier Management
- Proposal Writing
- Advertising
- Analysis
- Accounts Payable
- Process Auditing
- Auditing
- Third Party Billing
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