Alexandria McMoore

About Alexandria McMoore

Accomplished Healthcare and insurance leader for hospitals and call centers. I specialize…

Experience

1. Revenue Cycle Manager

   Springfield Clinic

   Jan 2023 — Present

   Present • Evaluate job performance in a timely manner and recommend merit increases, promotions and disciplinary actions. • Develop team, work with them on a career path to suit their skills, develop a plan with them to get them to where they want to go. • Monitors the service levels of the Patient Advocate Call Center Team (number of lost calls answered within 30sec, percent of calls abandoned, etc.) and makes staffing level adjustments as appropriate. • Ensure calls are handled efficiently, accurately, and in a timely manner. • Assist staff in resolving complaints or escalated calls. • Develop and maintain processes and procedures to ensure patient calls and encounters are handled in a timely and professional manner.

Skills

• Problem Solving
• Inbound
• Team Leadership
• Budgeting
• Administration
• Employee Relations
• Employee Engagement
• Call Center
• Outlook
• Planning
• Powerpoint
• Workforce Management
• Customer Service
• Process Engineering
• Coaching
• Business Analysis
• 2003 and 2007 Micro-Soft Office
• Performance Management
• Interviewing
• Negotiation
• Vendor Management
• Telecommunications
• Telemarketing
• Teamwork
• Diversity Training
• Quality Assurance
• Access
• Avaya
• Visio, People Soft, Lotus Notes and Oulook
• Team Building
• People Management
• Team Management
• Microsoft Office
• Sales Management
• Process Improvement
• Forecasting
• Word
• Strategic Planning
• Supervisory Skills
• Customer Experience